Privacy policy

 

 

MedLab Refrigeration Systems, operating in Australia are obliged to follow the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) – Australia, and industry position papers written on the subject of digital privacy.


Direct Enquiries
Any direct email enquiries via our contact forms, are securely stored within our customer reference systems. If you become a customer, this information is transferred to our secure customer records platform within the same system.


External Data Handling
In some cases, we may use another company or software to store and handle data about you, for example Shopify. We call this a data processor. In cases where we use data processors, we must ensure that we have entered into data processor agreements that regulate how the data processor can process data that is made available.

The standard for this is that the agreement with the data processor can only process personal data on our behalf and for clearly defined purposes.

These are reputable, secure services we use to operate our business. Data about you is not used or on-sold to any other parties. Data about you is strictly confidential.

Further information about the external data handling can be obtained by contacting us directly.


Cookies
Our site uses cookies to help improve the speed and performance of your experience. Cookies are small files that are stored by the website, on your computer. They help “remember” you or your individual journey each time you visit a site and save small amounts of information to reduce loading times, for example. If a web site does not use cookies, you will be perceived as a new visitor each time you arrive at the site. Cookies can be very useful in sites you visit regularly.

With regards to Google Analytics, the cookie files contain information that is used by Google to keep statistics on how many people visit each page, how long they are on one page, what other pages they open and what country they are located in. In addition, they record things like, pages or links copied and shared by users, on their social media channels. These statistics are stored anonymously, but in most cases included a record of the IP address from where the user originated.

Cookies can be reset or cleared from your browser at any time, by following the instructions provided by the browser provider.

As our site is very simple and anonymous in the way that it collects data, we have arrived at the position in consultation with the regulations, that this site does not require an active pop up or acknowledgement of cookies. It is for this reason, we have excluded a pop up from the arrival sequence of this site.

Privacy Concerns
Should you have any questions or concerns about our privacy policy, we encourage you to first contact us directly to discuss. Any complaints or concerns can be forwarded to admin@medlabrs.com